FAQ

When will I get my order?

At The RBX Leather LLC, we will send hand made products from stock upon order.

Non-personalized orders to USA, Europe, Australia and Asia are expected to reach in 2 to 4 working days.

Personalized orders require our embroidery master to work on individually with detailed planning. They are expected to reach in 5 to 7 working days.

All orders will be shipped with door-to-door tracking information provided.

What are you shipping fees?

Free shipping is valid on orders of $100 or more, after promotions and discounts are applied. We ship worldwide with a flat rate shown upon checkout.

What if I need to change my order?

No worries! If you need to change your order’s destination or its contents, simply use “Contact Us” page and we can make any amendments for you.

Can I send my order as a gift?

Certainly! All our bags are hand packed and ribboned in a gift bag. Most of our customers often orders our bags as gifts, which we will also attach a handwritten card with.

To send as a gift, simply indicate it upon ordering and we will take care of the rest for you.

Can I purchase a gift card for my recipient to choose a bag he/she likes?

Of course! Simply contact us and we can arrange a gift card of your preferred value for you. We will even send it to your recipient by email or a card if you prefer.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard and American Express. We also accept Bank Transfer from all local and international Banks.

For purchases in our retail store, we accept all major credit cards and cash. You can also checkout with PayPal.

What is your return policy?

We want you to be happy with your purchase, so if you open your goods and find they are not quite right for you, please use return form.

You have 14 days from receiving the order to post your item (it needs to be postmarked within these 14 days). We will email you the instructions to return the item.

Please make sure your returned goods are new, unused and in the original condition. Please also include any dust bags or original tags and packaging within the parcel.

Once your goods are returned to us we will quality check them and process a refund / store credit.

Customized products are not available for returns.

All sales of Personalized items are final. We cannot accept returns on personalized items as these cannot be sold to anyone else.

How can I make an exchange?

If you decide you would like a different product use “Contact Us” page to initiate exchange process.

You can return your order by getting return label from us.

Package receivers can use “UPS online submission” process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help to resolve your claim more efficiently. If you are unable to submit a claim online, contact us to start a claim.

https://www.ups.com/claims/create